Frequently Asked Q's
Are the berries safe for people with nut or gluten allergies?
While the chocolate itself is peanut/nut-free and gluten-free, the kitchen is not certified as allergy-free, and some toppings may contain nuts or gluten. If you have specific dietary concerns or severe allergies, please contact us, and we’d be happy to discuss ingredient details further.
How many people can each box of berries serve?
Our berry boxes come in three standard sizes:
- A box of 9 berries, which serves 2-3 people.
- A box of 16 berries, which serves 4-6 people.
- A box of 24 berries, which serves 6-8 people.
What types of chocolate do you use?
We offer a variety of chocolate options including milk chocolate, dark chocolate, and white chocolate. All our chocolate is of the highest quality, ensuring a rich and delightful taste.
Do you offer custom decorations or designs?
Yes, we do! We can customize your strawberries with different designs, colours, and toppings to suit any occasion. Please fill out our custom order form with your specific requirements, and we'll do our best to bring your vision to life.
Can I place a bulk order for events?
Definitely! We cater to all types of events including weddings, corporate events, and parties. For bulk orders, please contact us at least one week in advance to ensure availability and proper preparation time.
How can I place an order?
You can place an order through our website, by phone, or via email. Visit our order page for more details or contact us directly.
Do you offer delivery?
Currently, we do not offer delivery, but you can conveniently pick up your order at our pick up location: SALON SPA 45TH AVE 61 45e Avenue, Lachine, QC H8T 2L8
What payment methods do you accept?
We accept Visa and Mastercard. Please select your preferred payment option at checkout.
What is your cancellation policy?
Orders can be canceled up to 48 hours before the scheduled delivery or pickup time for a full refund. Unfortunately, we cannot offer refunds for cancellations made less than 48 hours in advance.
If you have any further inquiries or specific requests, please feel free to contact us directly. For additional guidance on caring for your berries, visit our berry care page.